FAQs

1. How can I contact you?

You can reach us via email at quipcaruk@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item. We ensure that all items are sourced from reputable suppliers to maintain quality and efficiency in delivery.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your item. Please contact us to initiate the process.

4. What conditions must my item meet for a return?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

5. Are there any items that cannot be returned?

Certain items cannot be returned, including perishable goods, custom products, and personal care goods. Please refer to our return policy for more details.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days.

7. What if I receive a damaged or incorrect item?

Please inspect your order upon reception. If you receive a defective or incorrect item, contact us immediately so we can evaluate the issue and resolve it promptly.

8. Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

9. Do you offer international shipping?

Yes, we offer international shipping. Delivery times and shipping costs may vary based on the destination.

10. What should I do if I have not received my order?

If you have not received your order within the expected delivery time, please contact us at quipcaruk@gmail.com with your order details, and we will assist you in tracking your shipment.